Vacation Suite Terms and Policies
Bookings and Rates
A three-night minimum stay is required. Reduced rates are available for seven or more nights.
Rates are based on double occupancy and are subject to 11% tax (5% federal and 6% provincial).
Once we receive your credit card information we will send a confirmation email. Please read this information carefully.
Reservations will not be considered secure until credit card information is received. Payment may be made with Visa, MasterCard and American Express (or by cheque and electronic transfer if received in advance).
Credit cards will be charged for the full amount of the booking 21 days prior to your confirmed arrival.
Our small size and remote location means cancellations affect us significantly.
Cancellation or change of dates may be made without penalty 22 days or more prior to your confirmed arrival.
If a cancellation or change is made within 21 days or less of your confirmed arrival date, 75% of the total reservation price will be non-refundable.
After check-in, a shortened stay will remain charged in full as per the original reservation. You are always welcome to send a friend or family member in your place.
Notice of cancellation must be communicated in writing and within the aforementioned, specified and applicable time periods.
We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind.
The Crossing will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation. For insurance information please visit InsureMyTrip.com.
All vacation suites are priced to accommodate up to two persons.
Additional guests will be charged $15 per night per person.
Double-sized sofa beds are available in the North Suite and Loft Suite. Two twin sofa beds are available in the South Suite.
Children under 6 years stay for free.
Check-in and check-out times
Check-in starts at 4:00 pm. If you plan to arrive later in the evening, please let us know and stay in touch by phone. Given our remote location, your safety is our primary concern.
Check-out time is 11:00 am (unless alternate arrangements have been made).
If you arrive before 4:00 pm you are welcome to enjoy the property but we cannot guarantee access to your suite.
We are a smoke-free property
Smoking is not permitted in any of the suites or on the North and South balcony. A $150 cleaning surcharge will be applied in cases where this policy has been ignored.
While accidents do happen, guests will be held financially responsible for damage due to gross negligence.