Vacation Suite Terms and Policies

Bookings and rates

A three-night minimum stay is required. Reduced rates are available for seven or more nights.

Rates are based on double occupancy and are subject to 11% tax (5% federal and 6% provincial).

Once we receive your credit card information we will send a confirmation email. Please read this information carefully. Reservations will not be considered secure without this information.

Credit cards will be charged for the full amount of the booking 7 days prior to your confirmed arrival.

Payment may be made with Visa, MasterCard, or Discover (or by cheque if it arrives beforehand).

 

Cancellation policy

Our small size and remote location means cancellations affect us significantly.

Cancellation or change of dates may be made without penalty 8 days or more prior to your confirmed arrival.

If any cancellation or change is made within 7 days or less of your confirmed arrival date, 75% of the total reservation price will be non-refundable.

After check-in, a shortened stay will remain charged in full as per the original reservation. You are always welcome to send a friend or family member in your place.

Notice of cancellation must be communicated in writing and within the aforementioned,  specified and applicable time periods.

 

Travel insurance

We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind.

The Crossing will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation. For insurance information please visit InsureMyTrip.com.

 

Additional person

All vacation suites are priced to accommodate up to two persons.

Additional guests will be charged $15 per night per person.

Double-sized sofa beds are available in each suite.

Children under 6 years stay for free.

 

 

Check-in and check-out times

Check-out time is 11:00 am (unless alternate arrangements have been made).

Check-in starts at 4:00 pm.

If you arrive before 4:00 pm you are welcome to enjoy the property but we cannot guarantee access to your suite.

 

We are a smoke-free property

Smoking is not permitted in any of the suites or on the North and South suite balcony.  A $100 cleaning surcharge will be applied in cases where this policy has been ignored.

 

Guest responsibility

While accidents do happen, guests will be held financially responsible for damage due to gross negligence.

Sorry, the Crossing does not accept pets