Vacation Suite Booking Policies

Bookings and Rates

A three-night minimum stay is required. 

Rates are based on double occupancy and are subject to 11% tax (5% federal and 6% provincial).

A 50% deposit will be charged at the time of booking with the remainder due 21 days before the confirmed arrival. Reservations will not be considered secure until a deposit has been received either through the website booking page or by e-transfer. All major credit cards are accepted.

An email reminder will be sent 31 days before arrival with a link to pay the remaining 50% in full. 

Cancellation policy

Our small size and remote location means cancellations affect us significantly.

Cancellation or change of dates may be made without penalty 31 days or more prior to your confirmed arrival. All bookings can be cancelled or changed within 24 hours with no penalty.

If a cancellation or change is made within 22-30 days of your confirmed arrival date, you will be reimbursed 25% of the total booking (or 50% of the deposit).

Any changes or a cancellation made within 21 days of your confirmed arrival will forfeit 100% of the total charge. We would be happy to welcome a friend or family member in your place.

Notice of cancellation must be communicated in writing and within the aforementioned, specified and applicable time periods.

Travel insurance

We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind.

The Crossing will be happy to supply your travel insurance company with any needed documentation regarding our policy and your reservation. For insurance information please visit InsureMyTrip.com.

Additional person

All vacation suites are priced to accommodate up to two persons.

Additional guests will be charged $30 per night per person. Childeren with be charged at the discounted rate of $20 per night.

Check-in and check-out times

Check-in any time after 4:00 pm. If you plan to arrive later in the evening, please let us know and stay in touch by phone. Given our remote location, your safety is our primary concern.

Check-out time is 11:00 am

If you arrive before 4:00 pm you are welcome to enjoy the property but we cannot guarantee access to your suite.

We are a smoke-free property

Smoking is not permitted in any of the suites or on the North and South balcony. A $350 cleaning surcharge will be applied in cases where this policy has been ignored.

Guest responsibility

While accidents do happen, guests will be held financially responsible for damage due to gross negligence.

Sorry, The Crossing does not accept pets.